(FAQ)
Frequently Asked Questions (FAQ)
Dronekavi
Company Information
1. What makes Dronekavi better than other online retailers?
Our focus is to provide a professional and reliable online shopping experience for drones, cameras, and advanced technology equipment. We offer detailed product information, competitive pricing, and dedicated customer support to ensure a smooth purchasing experience.
2. How long have you been in business?
Dronekavi is a modern eCommerce company specializing in drone and imaging technology solutions for professionals and creators.
3. Where are you located?
Our office is located at:
Dronekavi
736 Broadway
New York, New York 10003
United States
4. Why should I trust you?
We are committed to transparency, customer satisfaction, and reliable after-sales support. Our goal is to build long-term trust by delivering quality products and responsive service.
5. Do you have a store?
No, Dronekavi operates exclusively online to provide a faster, more efficient shopping experience.
6. Can I pick something up from your warehouse?
No, we do not offer local pickup. All orders are shipped directly to customers.
Contacting Us
7. By Phone
📞 +1 208-913-3711
8. By Email
9. By Mail
Dronekavi
736 Broadway
New York, New York 10003
United States
10. By Fax
Not available.
11. Will you try to sell me something if I call?
No. Our support team is here only to assist you with questions and order support.
Security and Confidentiality
12. What is your privacy policy?
Please refer to our official Privacy Policy page for full details.
13. Is my personal and credit card information secure?
Yes. We use secure encryption technology (SSL) and do not store sensitive payment data on our servers.
Order Status
14. How do I find out my order status?
You will receive email updates once your order ships or if there are any delays.
15. How do I track my order?
A tracking number will be emailed after shipment.
16. How do I cancel an order?
Contact us as soon as possible at Contact.dronekavi@gmail.com. Orders may only be canceled before shipping.
17. How long will backorders take?
Backordered items are typically held up to 30 days before cancellation.
Shipping
18. Do you ship to Alaska, Hawaii, and Puerto Rico?
Shipping availability depends on product and carrier restrictions.
19. How long does ground shipping take?
Delivery usually takes 2–5 business days after shipment.
20. Do you ship to PO Boxes or APOs?
No, we do not ship to PO Boxes or APO/FPO addresses.
21. How much is shipping?
Shipping costs vary by product. Some items may qualify for free shipping.
Pricing & Billing
22. When will my credit card be charged?
Your card is authorized at checkout and charged when the order ships.
23. Do you price match?
No. Prices reflect product quality, service, and shipping reliability.
24. Do you sell used or refurbished items?
No. All products are brand new unless clearly stated otherwise.
25. What payment methods do you accept?
We accept major credit/debit cards and PayPal.
Returns
29. What is your return policy?
Please refer to our official Return & Refund Policy.
30. How long does it take to get a refund?
Refunds are processed after inspection and may take 7–10 business days to reflect depending on your payment method.
Contact Information
📧 Email: Contact.dronekavi@gmail.com
📞 Phone: +1 208-913-3711
🏢 Address:
Dronekavi
736 Broadway
New York, New York 10003
United States